Primebay Shipping Policy (Australia)

At Primebay, we’re committed to making your shopping experience seamless and worry-free. Below you’ll find details on how we process and deliver orders within Australia.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Once shipped, you’ll receive a confirmation email with tracking details.

Shipping Times

Our products are shipped directly from our trusted suppliers. Delivery times vary depending on the item and supplier location:

• Standard Shipping (Australia-wide): 7–15 business days

• Express Shipping (if available): 5–10 business days

• Remote/Rural Areas: May require additional 3–5 business days

(Note: Delivery times are estimates and may be affected by customs, weather conditions, or peak holiday periods.)

Shipping Fees

• Free standard shipping on all orders.

• Express shipping (when available) will be shown at checkout with applicable charges.

Tracking Your Order

• All orders come with tracking.

• Tracking details may take 2–4 business days to update after dispatch.

Incorrect Address

• Please ensure your delivery details are correct when placing your order.

• Primebay is not responsible for delays or lost parcels due to incorrect addresses.

Customs, Duties & Taxes

• For Australian customers, GST is included in the product price.

• In rare cases where customs duties or import fees apply, the customer is responsible.

Delays & Lost Packages

• If your order has not arrived within 30 business days, please contact us at info@primebay.com.au for assistance.

• In the case of a lost package, we’ll send a replacement or issue a full refund.